Amatori terms of sales
TERMS OF SALE OF THE AMATORI INTERSTATE MARITIME AGENCY FOR JADROLINIJA TICKETING
Amatori Interstate S.r.l. serves as a port agent and operates as a reservation and information center for the ferry ships of the Jadrolinija Shipping Company (Italy-Croatia).
Reservations can be made through one of the following methods:
a - by phone at +39 071 2284100
b - by email at [email protected]
c - online at www.amatori.com
Online reservations entail limitations and restrictions due to the specifics of the platform used; related instructions, limitations, and restrictions are available on the Maritime Agency’s website, www.amatori.com.
Reservation requests must specify the chosen accommodation for passengers, models, dimensions, and license plate numbers of accompanying vehicles or motorcycles.
The reservation request must also include each passenger’s name, surname, valid passport number, nationality, date of birth, and any special medical needs.
The Maritime Agency is not responsible for any travel restrictions based on passenger nationality. It is the passenger’s responsibility to obtain all necessary information about the validity of their documents, potential visa requirements, and other information regarding their departure and/or re-entry into Italy before departure.
The Jadrolinija information and reservation office observes the following opening hours:
- Monday to Friday: 9:00 am to 1:00 pm and 3:00 pm to 7:00 pm
- Saturdays from June to August: 9:00 am to 1:00 pm
Any schedule changes will be communicated to customers or published on www.amatori.com.
Upon receiving a reservation request, the Maritime Agency will promptly send the customer a booking confirmation with an invoice indicating the applicable price.
The customer will be responsible for sending the deposit (if required) and/or the reservation balance by the dates indicated on the invoice; under no circumstances can the balance of the full ticket price be paid after the departure date.
Failure to make full payment before departure entitles the Maritime Agency to cancel the reservation without notice.
Payment can be made exclusively by one of the following methods:
a - bank transfer to the account indicated by the Maritime Agency; in this case, the customer must email a copy of the bank transfer receipt upon completion, or
b - credit card; this payment method is the only option for online reservations according to the instructions provided on the Maritime Agency’s website, and it requires immediate payment.
After receiving payment, the Maritime Agency will send the customer a travel document summarizing the reserved services and the contact information for Jadrolinija’s boarding offices. This travel document must be presented by the customer at the Company’s desk at the departure port to complete check-in.
Any change or partial or total cancellation of a confirmed reservation must be received in writing by the Maritime Agency during regular office hours as specified in Article 3.
Any change to the route, date, time, vehicle model, or reservation holder will incur a fee of €15.00. Any total or partial cancellation of a confirmed reservation will be subject to the deductions provided in Jadrolinija's general conditions.
Reservation fees and costs incurred for optional insurance coverage are non-refundable.
The customer is responsible for carefully verifying the accuracy of the requested reservation details.
The Maritime Agency is not responsible for any errors or discrepancies in the date, route, declared vehicle size, passenger accommodation, incorrect understanding of ticketing procedures by the customer, or lack of travel eligibility by the customer.
The customer is required to strictly adhere to the payment terms indicated on the invoice.
The Maritime Agency will inform the customer of Jadrolinija's general travel conditions; passenger rights and obligations are governed exclusively by the Shipping Company’s General Conditions.
The Maritime Agency will promptly notify the customer of any cancellations or schedule changes to routes and corresponding prices. Such notifications will be made via fax or email or posted on the website www.amatori.com.
The Maritime Agency is not liable to the customer if it has duly fulfilled its duty to inform the customer in a timely manner through the methods indicated above.
For any disputes arising regarding the validity, effectiveness, interpretation, and execution of these terms of sale and the relationships resulting and underlying them, the Court of Ancona shall have exclusive jurisdiction.
These terms of sale are valid until otherwise notified by the Maritime Agency, which reserves the right to amend or revoke them entirely, with prior notice to the customer.
Updated February 2022